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  Frequently Asked Questions

You may find the answers to your questions regarding WebNibbler in this FAQ section.

Why do most advanced web analytics tools use cookie-based technology instead of IP address technology for visitor tracking?

Many users are connecting to the Internet via dynamic IP address assigned by their ISP. Therefore, it is inaccurate to track visitors through IP addresses. Moreover, different users may share these IP addresses at different times. Thus, most modern web analytics products use cookies for visitor tracking in order to avoid these problems.

Compared to other web analytics products using cookie-tracking technology, what makes WebNibbler's cookie-tracking technology superior?

WebNibbler uses first party cookie from the same web server that hosts the web pages the visitors are viewing. Naturally, it resembles the cookie used by your web application that controls online sessions. Most other web analytics tools use third party cookies. Therefore, they are prone to be blocked by modern anti-malware tools.

What is the difference between WebNibbler and other web analytics tools in terms of cookie configuration?

WebNibbler's simple cookie configuration does not require manual modification of web server registry or settings. Other web analytics tools usually require such tasks to be performed by capable IT personnel

Can WebNibbler be used to manage several websites in a business?

Yes. WebNibbler allows you to manage several websites in your business. You can analyze the performance of all your websites together in one platform.

Can WebNibbler track network service activities other than Internet websites?

Yes. With the third generation technology, WebNibbler collects user activities of different services and applications on mobile phones, PDAs, intranet websites, SMS services, set-top boxes, and many other platforms

When can WebNibbler produce meaningful report data after deployment?

It depends on the type of your website and its traffic flow. For general websites, it usually takes one week to see some useful activity trends and visitor patterns. For larger portal or e-commerce websites, it may take two weeks to obtain useful information for serious marketing analysis.

Can WebNibbler collect and analyze real-time web data and then generate the reports in the same day?

Yes. You can configure the job schedule of WebNibbler to generate the data report every one or two hours

What supports are offered for WebNibbler customers?

We offer first-line supports, product training, technical supports, and professional consultancy. We also provide product updates, allowing customers to request specific features to be included into future versions.

What is the performance impact on a web server running WebNibbler?

According to test results, the performance impact is extremely small; lower than 1% in terms of CPU usage.

How much network bandwidth is required for WebNibbler?

For WebNibbler, one pageview generates a log entry of 500 to 1000 bytes. The information can also be compressed and sent to a database only once per hour. Therefore, it does not need too much network bandwidth for operation.

How much hard disk space is required for WebNibbler?

WebNibbler has an automatic housekeeping mechanism that keeps only useful information. Therefore, the hard disk usage is relatively small. If your website has 150,000 visits, and one million pageviews daily, then it requires only 80 GB to keep the report data for one year.
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