|
|
 |
|
 |
|
| |
Product FAQ
 |
About Installation |
Q1：What is the procedure for WebNibbler installation?
A1：Install software and insert script.
Q2：What is the method for installing WebNibbler on Linux platform?
A2：On Linux platform, WebNibbler installation involves the standard TAR method.
|
About Technology |
Q1：What technology is used by WebNibbler for identifying visitors?
A1：WebNibbler uses the most advanced first-party cookie technology to identify
visitors. It is considered the most advanced technology available in the market today.
Q2：How is cookie tracking superior to IP tracking?
A2：The biggest drawback to using IP to track visitors is that a dynamic IP online
environment is prone to data errors, unable to segment visitors. Through cookie
tracking technology, the data collected is more accurate and meaningful. This stands
as the current trend in web analytics software.
Q3：How does WebNibbler manage multiple web servers with different
environments?
A3：WebNibbler Client supports various web servers, and WebNibbler Server and database
are centralized. In other words, front-end can be different web server environments.
Data collected will be organized and sent to WN Server/Database.
Q4：How much network bandwidth is required for WebNibbler?
A4：For WebNibbler, one pageview generates a log entry of 500 to 1,000 bytes. The
information is compressed and sent to a database, and it requires relatively light
network bandwidth for operation.
Q5：Can WebNibbler run on a system installed with both AP Server and web
server?
A5：Yes, WebNibbler operation is not affected.
Q6：Can WebNibbler support .Net and CFM?
A6：Yes, WebNibbler supports .net or CFM.
Q7：How does WebNibber's member analysis function integrate with customers'
member database format if they differ?
A7：Data format will not be a problem. We need the following member information: user
id, gender (1: male, 2: female), age (number), member status (0,1,2), and other
customized member level (1,2,3…n). This information is converted to the
aforementioned format after receiving it from customer login program.
Q8：Who places WebNibbler cookie on visitor-end? What is this action based
on? Will it interfere with the web server?
A8：When the visitor links to the website, WebNibbler will verify whether or not the visitor's
browser already contains a cookie from the website. If no cookie is detected,
WebNibbler will send a cookie to the browser. WebNibbler uses the most advanced
first-party cookie technology which is the same as a normal website cookie and does
not impact the web server.
|
About Statistics |
Q1：Can WebNibbler collect dynamic web page traffic?
A1：Yes, WebNibbler categorizes web page popularity according to querystring. Basically,
most dynamic web pages possess querystring to indicate which contents to display.
Q2：Can WebNibbler analyze web page opened through e-DM and identify new
visitors?
A2：Yes, WebNibbler can also use cookie to identify new visitors.
Q3：Can WebNibbler exclude web pages clicked by Robot?
A3：Yes, through Robot function.
Q4：Can cookie usage cross websites?
A4：Yes, as long as the websites you wish to analyze are under the same WebNibbler
system administration.
Q5：Will WebNibbler cookie be rejected if customers use Microsoft
Anti-spyware?
A5：No, test results verify that all WebNibbler functions can run properly with Anti-spyware
installed.
Q6：Can WebNibbler analyze flash-based banners?
A6：Yes, WebNibbler can receive the necessary querystring data to analyze flash-based
banners without interference.
Q7：How does WebNibbler analyze a specific campaign page under the main
web page?
A7：For example, to analyze campaign page www.enews.com.tw/abcevent while holding
main web page, simply set www.enews.com.tw/abcevent as an independent website.
Q8：Can age segment be configured according to changing needs?
A8：Yes, WebNibbler's age segment can be configured according to the changing needs of
customers, whether modifying segment or selecting a specific age for analysis. |
|
|
|
|
 |
|
 |
|
